30 DAY RETURN POLICY
- 30 days returns policy
- A restocking fee of up to 25% apply (Suppliers Policy)
- All merchandise must be in its original packaging, unused, and resalable
- Always contact customer service before returning an item
- Shipping must be provided by the customer and is not refundable.
- Canceling an item is subject to a 5% processing fee (accepted only for back-ordered products).
- Refunds will be issued to the original credit card that you use when placing your order.
Generally, most of the items we carry can be returned within 30 days of receipt must be in its original packaging, unused, and resalable.
If your products are damaged or defective, please take photos and send them to [email protected] within 30 days, and we will coordinate with the manufacturer to resolve the issue. Customers will not be subject to any costs for damaged/defective returns.
As for non-damaged/defective returns, we accept returns up to 30days of the item being delivered on most products (for example, made-to-order items cannot be returned). Customers are responsible for shipping costs associated with the return, as well as a restocking fee on some products up to 25% of the purchase price. If you would like to make a return after the 30-day period, it may be accepted on a case-by-case basis.
Cancellations are accepted only for back-ordered products. Generally orders will ship from the manufacturer very quickly, so we cannot process cancellations.
Credits will be issued to the credit card used for the original purchase. If you have not received a refund yet, first check your bank account again, contact your credit card company and contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
If you need to get in contact with us for any reason you can try our live chat in the bottom right corner, shoot us an e-mail at: [email protected] ,or give us a call at: +1 (206) 875-4661